What is Automatic Call Distribution and Its Importance For Today’s Businesses?

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hodusoft
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Joined: Tue Mar 24, 2020 6:38 am

Tue May 09, 2023 8:14 am

An automatic call distribution telephone system that automatically receives incoming calls and distributed To the agents who are available at that time. The main purpose of ACD is to help inbound contact centers Sort and avoid overwhelming the team. ACD telephony system allows faster response to incoming calls By routing it to the best available agent.
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